1. Marketplace orders
KingoMarkt does not process orders or payments on this website. Orders are placed and completed through third-party marketplaces. The rules, evidence requirements, timelines, and dispute procedures of the relevant marketplace may apply.
2. First support step
Contact KingoMarkt through the message or support area attached to the marketplace order first. This preserves the transaction context and allows the marketplace's support and dispute tools to remain available.
3. Eligibility
Refund or other remedy eligibility depends on the product, reported issue, delivery status, available evidence, the relevant marketplace policy, and applicable law. This policy does not promise a fixed refund period or guarantee that every request will qualify.
4. Information to provide
Include the marketplace name, order reference, a clear description of the issue, and relevant non-sensitive evidence. Do not send passwords, recovery codes, authentication codes, or full payment-card details.
5. Marketplace disputes
If an issue cannot be resolved directly, use the dispute or support procedure offered by the marketplace. Follow its instructions and deadlines. The marketplace may make decisions under its own terms.
6. Statutory rights
Nothing in this policy excludes, limits, or removes statutory consumer rights that cannot legally be excluded or limited.
7. Contact
Support email: support@kingomarkt.com
Policy effective date: July 21, 2026